Refund and Returns Policy

Domestic orders

Your request for return and refund will be accepted on the following conditions:

• If the product is delivered to you in damaged/defective condition. (unboxing video required) 
• If the wrong item is delivered to you (wrong size or incorrect quantity – unboxing video required).
• For products to be eligible for return, they must be in the original unused condition. A copy of the purchase receipt is required for the return and refund request to be accepted.
• Call for return must be raised within 2 days from the date of delivery. Products can be returned within 7 days from the date of delivery only.
• Return and refund is not applicable for custom orders.
• In exception cases, if the product doesn’t meet your requirement, then return can be accepted but refund is not possible. Instead, an exchange option is available or a gift card for the corresponding amount will be issued, wherein the customer can make purchases anytime upto next 1 year, for the same amount. 
• The shipping charges on returns are to be borne by the customer.
• Cancellation of orders must be done within 24hrs from the time of order for the customer to be eligible for a refund.
• In case of partial cancellation, only gift cards can be issued for the specific amount. Refunds are not applicable.
• Refunds will be processed only after the products are completely examined and approved by our quality control team. 
• Refunds are not applicable for delay in delivery of products. 

International orders

• Return policy is not applicable for international orders. Nevertheless, a refund will be issued if the product is delivered in damaged/defective condition only (video required)
• Call for return must be raised within 2 days from the date of delivery.
• Only the product cost will be refunded in case you receive damaged or defective items. The shipping cost for damaged products is non-refundable. 

Return and refund process

1. Kindly raise a request by writing an email with the concerned order details mentioning the correct reason to vishakakraft@gmail.com 
2. Customers can return the product only post receipt of acceptance message from Grabags.
3. Once the returned product is approved by our quality control team, a refund will be initiated within 7-10 working days through the same mode of payment.